The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking conditions of the services available on our booking platform and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
Bookings made by the customer are made via the dematerialized booking voucher available online on our booking platform. The reservation is deemed formed upon receipt of the booking form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final selection of the services to be booked, the booking procedure includes the seizure of the credit card in case of warranty or prepayment request, consultation and acceptance of the general conditions of sale and conditions of sale of the reserved rate before the validation of the reservation and, finally, the validation of the reservation by the customer.
Cancellation or modification by the client
The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code de la Consommation. consumption. The conditions of sale of the booked rate specify the terms of cancellation and / or modification of the reservation. Reservations with prepayment will not be subject to any changes and / or cancellations. Sums paid in advance that are the deposit will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the booked rate allow, the cancellation of the reservation can be done directly with the establishment, whose telephone number is specified on the confirmation of the reservation sent by e-mail. All bookings are nominative and can not be transferred to a third party, either for free or for a fee.
The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, credit card or private credit card (Visa, Mastercard, American Express, Diners Club ... depending on the possibilities offered by the booking platform of the establishment ) by indicating directly, in the zone provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. He must present himself at the establishment with the credit card that enabled him to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of booking. This prepayment is called a deposit. In case of no show (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will charge the customer, as a lump sum, the amount indicated in its terms and conditions of sale. The property has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's credit card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, card blocked, ceiling reached, error of entry ... In case of problem, the customer will have to approach his bank on the one hand, of the establishment on the other hand to confirm the reservation and the method of payment. In the case of a rate subject to prepayment online, the amount paid in advance, which is the deposit, is debited at the time of booking. Some institutions can generate invoices / notes electronically, the original file is certified and available online at the internet address provided by the institution.